1. Consent to Telemedicine Services
By proceeding with this virtual consultation, I voluntarily consent to engaging in telemedicine with a doctor from MYFAMILYHEALTH MEDICAL CENTRE.
I understand that telemedicine refers to the remote provision of healthcare services, including:
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Diagnosis, treatment, consultation, and follow-up care via electronic communication.
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The transfer and discussion of my medical history, symptoms, and clinical information through audio, video, or text-based communication.
I acknowledge that this service complies with South African laws (e.g., the National Health Act, 2003, the Health Professions Act, 1974, and Protection of Personal Information Act (POPIA), 2013).
2. Confidentiality & Data Protection
I understand that:
✅ My medical information is confidential and protected under POPIA (South Africa) and international data privacy laws.
✅ Reasonable safeguards are in place to prevent unauthorized access to my medical data.
✅ Despite these measures, electronic communication carries risks, such as:
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Unintentional data breaches or unauthorized access.
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Technical failures that may disrupt or distort medical communication.
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By engaging in telemedicine, I acknowledge and accept these risks.
3. Limitations of Telemedicine Services
⚠️ Telemedicine has inherent limitations as it does not allow for physical examinations.
⚠️ My healthcare provider may request an in-person medical evaluation if necessary.
⚠️ This consultation does not replace ongoing medical care, and I am encouraged to maintain regular medical check-ups.
If my provider determines that my case requires immediate physical intervention, I understand that I will be referred to a suitable healthcare facility or specialist.
4. Emergency Situations
🚨 In case of a medical emergency, I will immediately contact emergency services or seek urgent care at the nearest hospital.
🚨 Telemedicine is NOT a substitute for emergency medical care.
5. Accuracy & Responsibility for Information Provided
By proceeding, I certify that:
✅ The medical history and information I provide is accurate, complete, and honest.
✅ I will not withhold critical medical details that may affect diagnosis or treatment.
✅ I understand that misrepresentation or omission of medical information could result in an inaccurate diagnosis or incorrect treatment plan.
6. Legal Acknowledgment & Waiver
By submitting proof of payment and proceeding with the consultation, I:
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Acknowledge that I have read and understood this disclaimer.
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Accept full responsibility for my decision to use telemedicine services.
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Release MYFAMILYHEALTH MEDICAL CENTRE and its practitioners from any legal claims related to electronic consultation.
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Understand that my medical records will be stored in compliance with POPIA requirements.
📌 By proceeding, I confirm that I understand and accept these terms.
